Platform Success Manager (m/f/d)

Festanstellung, Vollzeit · Vienna

Job description
We are seeking a highly motivated and experienced Platform Success Manager to support our existing publishers and drive business growth. The ideal candidate will have a hands-on mentality, strong communication skills, and be able to think strategically while also being able to execute tactics effectively. Additionally, the candidate should have a profound knowledge of AdTech.
Your mission
  • Support existing publishers around the world, acting as a key point of contact for all requirements, issues, and challenges
  • Manage and develop relationships with existing partners, helping to identify and capitalize on new business development opportunities
  • Deliver a superior client experience by working closely with other teams within the company
  • Follow-up with calls/meetings to ensure a good understanding of our products and a positive relationship with publishers
  • Stay up to date with recent market and industry trends, providing valuable insights to the team and clients
  • Identify new business opportunities and work with the sales and marketing teams to pursue them
Your profile
  • 3+ years of experience in customer success, account management, or related field
  • Good network within the online advertising industry
  • Strong communication and interpersonal abilities
  • Proven ability to think strategically and analyze data
  • Excellent Knowledge of Microsoft Office and CRM software (Salesforce, Freshsales, or equivalent)
  • Hands-on mentality and ability to execute tactics effectively
  • Experience in client-facing roles and understanding of customer success best practices
  • Prior experience in the digital media/publishing industry is a plus
  • Proactivity, problem-solving ability, negotiation & presentation skills, strong focus on results
Compensation and Benefits
We are more than willing to offer a higher salary to potential candidates in correlation with any job-related additional training, qualifications and work experience they possess.
Why you’ll love working with us
·       4 Day Work Week
·       A Stylish & Modern Office at the Heart of Vienna
·       An International & Diverse Team
·       Cutting-Edge Technology
·       An Inclusive & Collaborative Environment
·       A Striving & Future-Proof Company
Equal Opportunity Employer
ConnectAd is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About us
ConnectAd is one of the biggest European based and owner operated Supply Side Platforms focused on unleashing the full economic potential of digital media companies. Being an SSP of choice for agencies, advertisers, and world leading demand trading desks we help media owners to grow their revenues. 
We are a proud industry pioneer with nearly 20 years of experience in the digital business - from pioneering the use of real-time bidding to inventing header bidding. Our work touches billions of customers around the globe, as well as the biggest names in digital media and advertising.
We believe in an entrepreneurial mindset, we help each other succeed, we strive to provide an awesome customer experience and we prioritize work-life harmony. If you share our values and want to be part of something great, ConnectAd is a great place for you!

Coronavirus notice: ConnectAd is actively working to ensure candidate and employee safety. Currently, all our hiring and onboarding processes will be carried out remotely through virtual meetings until further notice.

All your information will be kept confidential according to EEO guidelines.
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