Publisher Support Manager (m/f/d)

Permanent employee, Full-time · Vienna

Job description
We are looking for a talented individual to join our team as Publisher Support Manager.
​You are a dynamic part of our team and should have a passion for technology, specifically adTech.
​​You will ensure that clients have the optimal experience working with us.
Your mission
  • Be the contact for our Publisher Partner 
  • Work together with our sales team and with the team members of Publisher Support
  • Be a proactive contact to our new PublisherPartner and help them solve all upcoming issues
  • Support our team in providing a high level of assistance to clients
  • Troubleshoot and solve technical issues
  • Manage tickets and priorities 
  • You report directly to the Leader Publisher Support
Your profile

  • 2yrs+ experience in a service level environment
  • 2yrs+AdOperations experience
  • Strong understanding of Excel 
  • Advanced understanding of programmatic advertising
  • CSS/HTML, Javascript, SQL knowledge (some or all)
  • Communicate effectively, written and verbal
  • Fluent in verbal and written English language
  • Hands-on - mentality, passion for making things happen
  • Proactively problem-solving ability

Equal Opportunity Employer
ConnectAd is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About us
ConnectAd is one of the biggest European based and owner operated Supply Side Platform and focused on unleashing the full economic potential of digital media companies. Being an SSP of choice for agencies, advertisers, and world leading demand trading desks we help media owners to grow their revenues. We are a proud industry pioneer with nearly 20 years of experience in the digital business - from pioneering the use of real-time bidding to inventing header bidding.
Our work touches billions of customers around the globe, as well as the biggest names in digital media and advertising.

Coronavirus notice: ConnectAd is actively working to ensure candidate and employee safety. Currently, all our hiring and onboarding processes will be carried out remotely through virtual meetings until further notice.

All your information will be kept confidential according to EEO guidelines.
Your application!
We appreciate your interest in ConnectAd. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at work@connectad.io.

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