Team Lead, Publishers Support (m/f/d)

Permanent employee, Full-time · Vienna

Job description
We are looking for a flexible talent to lead and organize our Publisher Support Team in Vienna. Your responsibilities will include troubleshooting and managing daily operations, as well as communication with the team.
Your mission
  • Be responsible for leading and developing our Publisher Support Team
  • Performance management and coordination of the team
  • Analysis, Development, and improvement of procedures 
  • Developing and achieving performance goals
  • Manage daily operations 
  • Improve internal customer service processes
Your profile
  • Minimum of 2 years of project management experience
  • Minimum of 2 years of people management experience
  • 5yrs experience  in a service level environment
  • Strong understanding of Excel
  • Advanced understanding of programmatic advertising
  • CSS/HTML, Javascript, SQL knowledge (some or all)
  • Communicate effectively, written and verbal
  • Fluent in verbal and written English language
  • Hands-on - mentality, passion for making things happen
  • Proactively problem-solving ability
  • Flexible and calmly troubleshooting ability
  • Be able to work within tight deadlines and fast turnaround time
Equal Opportunity Employer
ConnectAd is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About us
ConnectAd is one of the biggest European based and owner operated Supply Side Platform and focused on unleashing the full economic potential of digital media companies. Being an SSP of choice for agencies, advertisers, and world leading demand trading desks we help media owners to grow their revenues. We are a proud industry pioneer with nearly 20 years of experience in the digital business - from pioneering the use of real-time bidding to inventing header bidding.
Our work touches billions of customers around the globe, as well as the biggest names in digital media and advertising.

Coronavirus notice: ConnectAd is actively working to ensure candidate and employee safety. Currently, all our hiring and onboarding processes will be carried out remotely through virtual meetings until further notice.

All your information will be kept confidential according to EEO guidelines.
Your application!
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