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Customer Success Manager (m/f/d)

Permanent employee, Full-time · Hamburg
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Who we are looking for
We seek a proactive and analytical Customer Success Manager to help manage and grow our supply partnerships across the EU market. This role is ideal for someone with a strong problem-solving mindset who enjoys working with data, optimizing performance, and building lasting relationships with partners. 
Must haves
  • Relationship Building: Passionate about establishing and growing partnerships with publishers and tech partners.
  • Analytical Thinking: A strong data-driven mindset with the ability to interpret and act on insights.
  • Technical Understanding: Comfortable working with digital advertising technologies and troubleshooting issues.
  • Problem-Solving Mindset: Enjoys tackling challenges and finding creative solutions.
  • Bachelor´s degree in Business or a relevant field.
  • Language Skills: German native/fluent and English fluent.
Nice to have
  • Experience in account management, ad tech, or programmatic advertising.
  • Familiarity with data analysis tools (Excel), dashboards, or APIs.
  • Background and/or interest in digital advertising, ad tech, or media sales.
Your mission
  • Manage and optimize relationships with supply partners to unlock additional revenue.
  • Support the onboarding of new supply partners.
  • Analyze data to identify growth opportunities.
  • Troubleshoot technical issues.
  • Act as a strategic advisor to partners, helping them navigate best practices and new opportunities.
  • Collaborate closely with internal teams—New Business, Demand, and Tech—serving as the voice of your partners within the organization.
That's how you tick - It's a match?

  • Do you have a hands-on mentality because you like to get involved and put projects into practice?

  • Do you find it easy to empathize with others?

  • Do you work proactively and with foresight and find a solution to every problem?

  • Are you a communicative personality?

  • Do you have a flexible working style and remain calm in stressful situations?

  • Implementation strength is one of your skills?

  • Are you technically adept and interested in AdTech?

Why you’ll love working with us - your candy
  • Flexible working hours: We promote life-work balance, yes life-work balance, with flexible working hours, home office, and remote work.
  • Joint decision-making: We have short and joint decision-making processes as well as the chance to play a decisive role.
  • The chance to build something: Our fast growth in Germany offers a unique opportunity to be one of the first team members and shape its success.
  • Cohesion: You can expect a family working atmosphere in an appreciative environment, where fun is not neglected.
  • Learning from each other: We meet and exchange our expertise at regular meetings to achieve the best results.
  • Modern hardware: We equip you with high-quality IT that enables you to work from anywhere.
  • Diversity: An international and diverse team awaits you with us.
  • Stylish office: Workplace in a top modern office, where treats and drinks are waiting for you.
About us
ConnectAd is one of the biggest European-based and owner-operated Supply Side Platforms focused on unleashing the full economic potential of digital media companies. Being an SSP of choice for agencies, advertisers, and world-leading demand trading desks we help media owners to grow their revenues. We are a proud industry pioneer with nearly 20 years of experience in the digital business - from pioneering the use of real-time bidding to inventing header bidding. Our work touches billions of customers around the globe, as well as the biggest names in digital media and advertising.
Equal Opportunity Employer
ConnectAd is proud to be an equal-opportunity employer: We value diversity and celebrate it! We stand for equal treatment, reject any kind of discrimination, and prefer cooperation regardless of gender, ethnic and social origin as well as affiliation, age, sexual orientation, disability, veteran status, religion, and worldview.
Apply for this job
Wen wir suchen
We seek a proactive and analytical Customer Success Manager to help manage and grow our supply partnerships across the EU market. This role is ideal for someone with a strong problem-solving mindset who enjoys working with data, optimizing performance, and building lasting relationships with partners. 
Must haves
  • Relationship Building: Passionate about establishing and growing partnerships with publishers and tech partners.
  • Analytical Thinking: A strong data-driven mindset with the ability to interpret and act on insights.
  • Technical Understanding: Comfortable working with digital advertising technologies and troubleshooting issues.
  • Problem-Solving Mindset: Enjoys tackling challenges and finding creative solutions.
  • Bachelor´s degree in Business or a relevant field.
  • Language Skills: German native/fluent and English fluent.
Nice to have
  • Experience in account management, ad tech, or programmatic advertising.
  • Familiarity with data analysis tools (Excel), dashboards, or APIs.
  • Background and/or interest in digital advertising, ad tech, or media sales.
Deine Mission
  • Manage and optimize relationships with supply partners to unlock additional revenue.
  • Support the onboarding of new supply partners.
  • Analyze data to identify growth opportunities.
  • Troubleshoot technical issues.
  • Act as a strategic advisor to partners, helping them navigate best practices and new opportunities.
  • Collaborate closely with internal teams—New Business, Demand, and Tech—serving as the voice of your partners within the organization.
Why you’ll love working with us - deine Zuckerl
  • Flexible working hours: We promote life-work balance, yes life-work balance, with flexible working hours, home office, and remote work.
  • Joint decision-making: We have short and joint decision-making processes as well as the chance to play a decisive role.
  • The chance to build something: Our fast growth in Germany offers a unique opportunity to be one of the first team members and shape its success.
  • Cohesion: You can expect a family working atmosphere in an appreciative environment, where fun is not neglected.
  • Learning from each other: We meet and exchange our expertise at regular meetings to achieve the best results.
  • Modern hardware: We equip you with high-quality IT that enables you to work from anywhere.
  • Diversity: An international and diverse team awaits you with us.
  • Stylish office: Workplace in a top modern office, where treats and drinks are waiting for you.
About us
ConnectAd is one of the biggest European based and owner operated Supply Side Platforms focused on unleashing the full economic potential of digital media companies. Being an SSP of choice for agencies, advertisers, and world leading demand trading desks we help media owners to grow their revenues. 
We are a proud industry pioneer with nearly 20 years of experience in the digital business - from pioneering the use of real-time bidding to inventing header bidding. Our work touches billions of customers around the globe, as well as the biggest names in digital media and advertising.
 
We believe in an entrepreneurial mindset, we help each other succeed, we strive to provide an awesome customer experience and we prioritize work-life harmony. If you share our values and want to be part of something great, ConnectAd is a great place for you!
Equal Opportunity Employer
ConnectAd is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply for this job
Apply for this job
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